Oildex OpenTicket

Treat every job as a tracked workflow rather than a stack of paper. With Oildex OpenTicket, field crews open a new job ticket on a phone or tablet, pick a template, and log the essentials in minutes: services performed, units, crew time, equipment, and rate details pulled from price books. Photos, geotags, and notes add context. Work in remote locations without coverage and sync later; drafts and partial entries are saved offline. If scope changes mid-job, update the ticket with controlled amendments—each edit is time-stamped so supervisors see exactly what changed and why. Technicians capture on-site approvals with e-signature, attach safety forms, and push the ticket forward the moment the work wraps.

Supervisors and operators manage a clean queue of incoming tickets by date, vendor, or job. Open any ticket to validate volumes and rates, compare against call sheets, and leave inline comments or change requests. Mention teammates to collaborate, add hold reasons, and set due dates. Use rules to auto-check thresholds, required attachments, and contract pricing before approval. Once cleared, the ticket moves directly into invoicing through the OpenInvoice connection, carrying line-level detail. For faster cash flow, include a payment link with the invoice so the customer can settle immediately through a secure checkout, reducing the back-and-forth typical of field service billing. more